Menards in Elk River, MN Closed now

Reviews about Menards

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  January 24, 2020, by Josh McCarty
  I bought a log splitter from the elk river store. Last one that they had so I bought the floor model. Brought it home and started splitting some wood went to flip vertical and hydraulic lines pinched. Come to find out that it was assembled incorrectly controls were on wrong side of machine, cylinder was upside down and so on. Call the store and get absolutely no help not even a sorry that was put together incorrectly. So I switch everything on my own and went to use it and my fear like I had told the employee was leaking gaskets. It has multiple leaks now and I called store again and told them what had happened and was told I have to call the manufacturer and received no help and no apology. I get calling the manufacturer if I assembled it incorrectly but that is not the case. Good customer service would be helping out especially when it is a bigger $ purchase like a log splitter. The unwillingness to help fix the problem from their assembly is upsetting and will be the last time I use their stores.